Please remember that all BSOOB Transit passengers must wear a mask while riding the bus.

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Even when a company provides the best customer service as possible, complaints may be made by a passenger against a driver or another passenger.

A driver may also file a complaint against a passenger whose conduct or behavior endangers the safety of passengers or inhibits the safe operation of the vehicle. You may receive complaints from other drivers observing unsafe operation of the vehicle.

Click here for a downloadable PDF form.