CUSTOMER COMPLAINT PROCEDURE

Section I: Contact Information

Telephone(Required)

Email address(Required)

Section II: Type of Complaint

If not, please supply the name and relationship of the person for whom you are complaining(Required)

Please explain why you have filed for a third party?(Required)

Section III: Details of Complaint or Incident

Bus #

Select Route #(Required)

Driver # or information

Additional Information (Location, Details, Witnesses, etc.)

Incident Description(Required)

If this is a Civil Rights / Title IV Complaint, meaning you believe you were discriminated against based on your race, color, or national origin, please explain below as clearly as possible what happened and why you believe you were discriminated against. Describe all persons involved. Include name and contact information of person(s) who discriminated against you (if known) as well as names and contact information of witnesses. If this is a Civil Rights/ADA Complaint, meaning you believe you were discriminated against based on your disability, please explain below as clearly as possible what happened and why you believe you were discriminated against. Describe all persons involved. Include names and contact information of person(s) who discriminated against you (if known) as well as names and contact information of witnesses. If this complaint is related to equipment or structures (for example, buses or bus stops), please try to be as specific as possible in identifying which vehicle or locations may be created the situation.

Section IV

Section V

Please provide the names of the agency(s) or court(s)(Required)

Please provide information about a contact person at the agency/court where the complaint was filed:

Name(Required)

Title(Required)

Agency(Required)

Telephone(Required)

Email

You may attach any materials or other information that you think is relevant to your complaint.

Accepted file types: jpg, gif, png, pdf, Max. file size: 32 MB.

Name and Date Required Below

You may submit this form in person at the Saco Transportation Center, 138 Main Street, Saco, ME 04072, or by mail to the address below, or you can scan this completed form along with all supporting materials and email to the individual stated below.

Rita Rose - Biddeford Saco Old Orchard Beach Transit - 13 Pomerleau Street - Biddeford, ME 04005 - rrose@bsoobtransit.org

#52/53 Service Reductions Starting 5/12/25

Customer Contact/Complaint Form

Section I: Contact Information

Section II: Type of Complaint

Section III: Details of Complaint or Incident

Section IV

Section V

Please provide information about a contact person at the agency/court where the complaint was filed:

Name and Date Required Below

You may submit this form in person at the Saco Transportation Center, 138 Main Street, Saco, ME 04072, or by mail to the address below, or you can scan this completed form along with all supporting materials and email to the individual stated below.

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