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Contact Us

Employee Portal

  • Routes – Schedules
    • SERVICE MAP
    • 50 ORANGE – 51 BLACK
    • 52 WHITE
    • 53 BLUE
    • 54 SILVER / UNE
    • 60 GREEN
    • 70 PURPLE / ZOOM
    • HOLIDAYS
    • SEASONAL TROLLEYS
  • Fares
    • Fare Prices & Products
    • Dirigo TouchPass
  • Rider Information
    • WHERE’S THE BUS?
    • SERVICE ALERTS
    • ADA & ACCESSIBILITY
    • COMPLAINT PROCEDURE
    • CUSTOMER CODE OF CONDUCT
    • MOBILITY MANAGEMENT / TRAVEL TRAINING
    • TRIP PLANNER
    • WANT TO RECEIVE UPDATES
  • More
    • POLICIES
      • ADA
      • CIVIL RIGHTS/TITLE VI
      • CUSTOMER COMPLAINT PROCEDURE
      • PRIVACY POLICY
      • SOCIAL MEDIA POLICY
      • EEO Policy
    • EVENT CALENDAR
    • MEETINGS
    • CAREERS
    • Doing Business with BSOOB Transit
    • ADVERTISING OPPORTUNITIES
    • MEDIA
    • REPORTS
    • TRANSIT COMMITTEE / LEADERSHIP
    • TRANSIT HISTORY

CUSTOMER COMPLAINT PROCEDURE

Even when a company provides the best customer service as possible, complaints may be made by a passenger against a driver or another passenger.

A driver may also file a complaint against a passenger whose conduct or behavior endangers the safety of passengers or inhibits the safe operation of the vehicle. You may receive complaints from other drivers observing unsafe operation of the vehicle.

Click here for a downloadable PDF form. 

Written documents requiring language translation are available upon request by contacting BSOOB Customer Service at 207-282-5408 (Mon- Friday 9am-4:00pm) or by emailing info@BSOOBTransit.org

Customer Contact/Complaint Form

Section I: Contact Information

Name(Required)
Address(Required)

Section II: Type of Complaint

Type of Complaint
Are you filling out this complaint on your own behalf?
Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party:(Required)

Section III: Details of Complaint or Incident

Date of incident:(Required)
Time of incident(Required)
:
Inbound or Outbound
If this is a Civil Rights / Title IV Complaint, meaning you believe you were discriminated against based on your race, color, or national origin, please explain below as clearly as possible what happened and why you believe you were discriminated against. Describe all persons involved. Include name and contact information of person(s) who discriminated against you (if known) as well as names and contact information of witnesses. If this is a Civil Rights/ADA Complaint, meaning you believe you were discriminated against based on your disability, please explain below as clearly as possible what happened and why you believe you were discriminated against. Describe all persons involved. Include names and contact information of person(s) who discriminated against you (if known) as well as names and contact information of witnesses. If this complaint is related to equipment or structures (for example, buses or bus stops), please try to be as specific as possible in identifying which vehicle or locations may be created the situation.

Section IV

Have you previously filed a complaint with this agency?(Required)

Section V

Have you filed this complaint with any other Federal, State, or local agency, or any Federal or State Court?(Required)
If yes, check all that apply.(Required)

Please provide information about a contact person at the agency/court where the complaint was filed:

Address(Required)
Accepted file types: jpg, gif, png, pdf, Max. file size: 32 MB.

Name and Date Required Below

Name(Required)
Date(Required)

You may submit this form in person at the Saco Transportation Center, 138 Main Street, Saco, ME 04072, or by mail to the address below, or you can scan this completed form along with all supporting materials and email to the individual stated below.

Rita Rose - Biddeford Saco Old Orchard Beach Transit - 13 Pomerleau Street - Biddeford, ME 04005 - rrose@bsoobtransit.org

Contact Us

Customer Service Office
Monday – Friday
9:00AM – 4:30PM

Saco Transportation Center
138 Main Street
Saco, ME, 04072
(207)282-5408

Main Office
13 Pomerleau Street
Biddeford, ME 04005

Quick Links

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CONTACT

Customer Service Office
Mon – Fri
9:00AM – 4:30PM

Saco Transportation Center
138 Main Street
Saco, ME, 04072
(207)282-5408

Main Office
13 Pomerleau Street
Biddeford, ME 04005

QUICK LINKS

Customer Complaint Form

Title VI Program

Where’s The Bus

ADA & Accessibility

Fares

ADMINISTRATION

Transit Committee Leadership

Event Calendar

Careers

RFP / Procurement

Advertising Opportunities

Employee Portal