CUSTOMER COMPLAINT PROCEDURE
Even when a company provides the best customer service as possible, complaints may be made by a passenger against a driver or another passenger.
A driver may also file a complaint against a passenger whose conduct or behavior endangers the safety of passengers or inhibits the safe operation of the vehicle. You may receive complaints from other drivers observing unsafe operation of the vehicle.
Written documents requiring language translation are available upon request by contacting BSOOB Customer Service at 207-282-5408 (Mon- Friday 9am-4:00pm) or by emailing info@BSOOBTransit.org